VetMedics Privacy Policy

Last Updated: June 10, 2023

 

 PRIVACY POLICY EXTENT

• Account Profile Creation:  We gather your name, any photos or content you upload, mailing address, email address, phone number, username, password, and other details that you provide to us directly through the Service.
• Pet Information:  When using our Services, we may collect information about your pet such as its name, age, location, species, and breed. We can also gather additional details that will help us identify it to veterinarians or other people such as its microchip ID. Moreover, we may also collect medical and wellness data, care info and other relevant information concerning your pet.
• Purchases:  We may collect personal information associated with purchases made on our Services, such as payment information. All payments are processed by third-party payment processors and we do not directly store any payment card details entered through our Services. However, we may receive related information (e.g., billing details). If you are a Veterinarian Provider, we may need to collect your bank account details in order to pay you for your services. For this purpose, we work with service providers that handle this data on our behalf.
• Surveys:  By participating in our surveys, we may collect demographic information about you including your age, marital status, and gender.
• Interactive Features: Our interactive features, such as messaging and chat features, video features, commenting functionalities, forums, blogs, and social media pages may collect personal information from you. This information is considered “public” unless otherwise required by applicable law and is not subject to the privacy protections provided. If you visit our website, we may also collect information about your browser including your IP address or other device identifying information; browser type; browser language; date and time of request; one or more cookies that can uniquely identify your device; as well as any data obtained through the use of cookies, flash cookies web beacons or embedded script.
• Chat Logs, Video and Audio Recordings:  We may store and keep records of your text messages, chat logs, video recordings of meetings with our Licensed Vet Techs and Doctors of Veterinary Medicine, and interactions with other users who use our Services, such as Pet Service Providers. Additionally, other users may provide information about you when they submit content through the Services. This could include being mentioned in a live or recorded visit or meeting.
• Conferences, Trade Shows, and Other Events:  We may collect personal information from individuals when we attend conferences, trade shows, and other events, any sweepstakes, or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
• Business Development and Strategic Partnerships:  We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
• Job Applications: If you are interested in applying for a job with us, you can submit your contact information and resume online. We may then use the details provided on your resume, such as educational qualifications and work history, to evaluate your application. 

 Information Collected Automatically

• Automatic Data Collection: When you use our Services, we may automatically collect certain information such as your IP address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. Additionally, we may also collect data regarding your use of our Services such as which pages you visited before and after using the Services, what kind of content you interacted with and how frequently or for how long. During a telehealth audio or video visit or communication we may also collect username logs data text transcripts photographs images and videos. Any video email messaging chat phone or text visit or communication will be recorded and archived.

Internet Technologies:

We may use Technologies such as cookies, pixel tags/web beacons, and local storage, as well as third-party content providers and advertisers, to gather information automatically when you use our Services.

• Cookies: Cookies are small snippets of data stored in your browser that can enhance your shopping experience, like sending you notifications about items in your cart via email or SMS.
• Pixel Tags: Pixel tags (also known as web beacons) are pieces of code embedded in our Services that collect information about user engagement. These tags allow us to track, for example, when a user has visited a certain web page or clicked on a specific advertisement. Additionally, we may include web beacons in emails to determine whether messages have been opened, acted upon, or forwarded.

Our uses of these Technologies fall into the following general categories:

• Technologies that are operationally necessary are essential for accessing our Services, applications, and tools. These technologies help to identify any irregular website behavior, prevent fraudulent activity, improve security, and enable the use of our functionality.
• We may leverage technologies to assess the performance & effectiveness of our services and as part of our analytics to gain insights into how people are utilizing our services.
• We may utilize Technologies that enable us to provide you with improved functionality when accessing or utilizing our Services. This could include recognizing you when you log in to our Services or keeping track of your specified preferences, interests, or previously viewed items.
• We may use first-party or third-party technologies to deliver targeted content, including ads tailored to your interests, on our services or on other third-party websites.
• We may use Technologies and other third-party tools to process analytics information on our Services. Our analytics partners include Google Analytics. To find out more about the privacy policy of Google Analytics, please visit their website –  Google Analytics’ Privacy Policy. If you wish to opt-out of Google Analytics’ use of your information, please click here.
• Our Services may include social media buttons such as Instagram, Facebook, Twitter, Pinterest, and TikTok (which might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address and the page you are visiting on our Services, and they may also set a cookie to enable the feature to work properly. Your interactions with these platforms are subject to the privacy policy of each respective platform.
• Request for services can be accessed via the Time to Pet mobile application. All information obtained from these sites is kept secure through their respective privacy policies.

 HOW WE USE YOUR INFORMATION

At VetMedics Inc., we limit the collection of personal information to what is essential to fulfill our goals. We have protocols and procedures that determine when we can use and share data. All uses of personal information are set out in our Privacy Policy.

A. Provide Our Services

We utilize your data to meet our contractual obligations to you and offer our Services, such as:

• Managing your accounts and information; granting access to certain features, areas, and functionalities of our Services;
• Facilitating visits and other communications through the Services; responding to customer or technical support requests;
• Keeping you informed about your account activities, policy changes, and other matters related to the Services;
• Processing payment methods for products or Services bought by you;
• Handling applications if you apply for a job posted on our Services;
• Enabling you to register for events we host;
• As well as providing an effective interaction with our staff in order to ensure a positive experience.

B. Administrative Purposes

We utilize your data for a variety of administrative purposes, such as:

• Pursuing our legitimate interests like direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible; measuring engagement in our Services;
• Upgrading or enhancing our Services;
• Creating new products and Services;
• Ensuring internal quality control and safety;
• Authenticating individual identities;
• Debugging to identify errors with our Services;
• Auditing related to interactions, transactions, and other compliance activities;
• Enforcing agreements and policies we have in place;
• Fulfilling legal obligations.

C. Marketing and Advertising our Products and Services

We may use your personal information to tailor and provide you with content and advertisements.

We may deliver these materials to you as permitted by applicable law, such as through email, phone calls (including automated dialing systems), video, SMS messages, and postal mail.

Additionally, we may market to you through email campaigns, custom audiences advertising, and “interest-based” or “personalized advertising” that involves cross-device tracking.

If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, please contact us.

D. Other Purposes

• Consent:  We obtain your consent to collect, use, and disclose your information in accordance with applicable laws. Depending on the circumstances, and the sensitivity of the information collected, this consent may be expressed or implied. By using our Service, you agree to us processing your data as outlined in this Policy now and any future amendments we make. “Processing” refers to using cookies on a computer/mobile device or handling data in any way, including collecting, storing, deleting, combining, and disclosing information – all activities taking place within the United States. It is your responsibility to ensure that you have obtained the consent of any other individual whose information you provide to us, for us to be able to collect, use and disclose their information as outlined in this Policy.
• Aggregated and or Anonymized Information:  We may take personal information and other data about you to generate aggregated and/or anonymized information, like de-identified demographic details, de-identified location info, info regarding the device used to access our Services, or any other analyses we develop.
• Content sharing with Friends or Colleagues:  Our Services may provide you with various tools and functionalities. For instance, our referral services allow you to share information about your friends. Through this service, you can forward or share specific content with a friend or colleague, like an email inviting them to use our Services.

 HOW WE DISCLOSE YOUR INFORMATION

We may share your information with third parties for a variety of business purposes, including providing our Services, protecting us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer. However, data obtained through the short code program will not be shared with any third parties for their marketing reasons/purposes.

A. Disclosures to Provide our Services

At VetMedics, Inc., our website includes a list of third parties authorized to receive personal information. Our privacy policies outline the categories of third parties with whom we may share your data.

• Service Providers:  We may disclose your personal information to our third-party service providers to receive assistance with providing our Services. These services include, but are not limited to, IT support, hosting, payment processing, customer service, and other related services.
• Pet Service Providers:  We may share the personal information we collect about you with Pet Service Providers, such as veterinarians and insurance providers (“Pet Service Providers”). Third-party service providers may be utilized by the Pet Service Providers. For instance, if you are using the Services to consult with or visit a veterinarian, we may share information about you and your pet with them in order to help them provide medical care for your pet. Any information shared with a Pet Service Provider is subject to their own privacy policy, which we urge you to read. We are not responsible for the privacy or security practices of any Pet Service Provider and interacting with them is at your own risk.
• Business Partners:   We may share your personal information with business partners to provide you with a product or service that you have requested. Additionally, we may collaborate with business partners in offering joint products or services, and as a result, share your personal information with them.
• Affiliates:  We may disclose your personal information to our affiliated companies.
• Advertising Partners: Our Services may share your personal information with third-party advertising partners, who may then set Technologies and other tracking tools to collect data about your activities and device (e.g., IP address, cookie identifiers, pages visited, location and time of day). This information is used to deliver personalized advertisements when you visit digital properties within their networks – a process known as “interest-based advertising” or “personalized advertising.”
• APIs/SDKs: We may utilize third-party Application Program Interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of Services we offer. To find out more about our use of APIs and SDKs, please reach out to us using the contact information provided below.

B. Disclosures to Protect Us or Others

We may need to access, preserve, and disclose any information associated with you that we store to external parties in good faith if it is required or appropriate for us to do so. This could include complying with law enforcement or national security requests and legal process such as a court order or subpoena; protecting your, our, or others’ rights, property, or safety; enforcing our policies or contracts; collecting amounts owed to us; or assisting with an investigation or prosecution of suspected illegal activity.

C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers

Your information may be sold or transferred as part of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider if allowed by law and/or contract.

 YOUR PRIVACY CHOICES AND RIGHTS

Your Privacy Choices:  Your rights regarding your personal information are dictated by relevant laws, and the following section outlines the choices you have.

• Email and Telephone Communications:  If you do not wish to receive emails from us, you can click the unsubscribe link at the bottom of the email to opt out of receiving future emails. You will continue to get emails related to products or services that you have requested. We may also send non-promotional communications regarding our Services, which cannot be opted out of (e.g., updates about our Terms or this Privacy Policy).
• Text Messages:  You can unsubscribe from our text messages by either following the instructions in the message, replying “STOP” to a text you have received from us, or by contacting us.
• Mobile Devices:  If you consent, we may send you push notifications through our mobile application. You can opt out of receiving these notifications by adjusting the settings on your device. Additionally, we may collect precise location-based information if you use our mobile application. If you do not wish for us to collect this data, simply change the settings on your mobile device.
• “Do Not Track”:  If you use certain web browsers, you may be able to set a privacy preference known as Do Not Track (“DNT“). However, please be aware that we do not honor or respond to any DNT signals or similar mechanisms sent by web browsers.
• Cookies and Interest-Based Advertising:  You can adjust your preferences to stop or restrict the placement of Technologies on your device or remove them. However, this may cause our Services to not work properly. Cookie-based opt-outs are not effective on mobile applications; however, you can opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS and other platforms.

According to applicable law, you may possess certain rights concerning your privacy, including the right to:

• Access Personal Information about you, including: Confirming if we are processing your personal data, obtaining access to or a copy of said data, and receiving an electronic copy of any personal information that you have provided us with. Additionally, you can ask us to send that information to another company (the “right of data portability”).
• Request Correction:  If you believe that any of your personal information is inaccurate or incomplete, you may request correction. In certain instances, we might offer self-service tools that allow you to update your personal information.
• Request Deletion or Withdraw your Consent: If you wish to exercise any of your rights, such as requesting the deletion of your personal information, requesting restriction or objection to our processing of your personal information, or withdrawing consent to our processing of your personal information, please contact us as indicated below. We will handle these requests in accordance with applicable laws.

 SECURITY OF YOUR INFORMATION

We take measures to ensure that your data is handled securely and in accordance with this Privacy Policy. However, no system is 100% secure and we cannot guarantee the security of any information you provide to us. We have taken appropriate steps to make sure that your personal information remains protected and require our third-party service providers and partners to do the same. We will not be held liable for unauthorized disclosure, as far as permitted by applicable law. By using our Services or giving us personal information, you agree that we may contact you electronically about security, privacy, and administrative matters related to your use of our Services. In the event of a breach in security systems, we may attempt to notify you via posting a notice on our Services, mailing, or emailing you.

 INTERNATIONAL TRANSFER & STORAGE OF INFORMATION

Our company may transfer, process, and store any data we receive in any country around the world, including the United States or other nations with different data protection laws than those of your own. We strive to protect your information in accordance with applicable legal requirements.

 RETENTION OF PERSONAL INFORMATION

The personal information we collect is stored for as long as you use our Services, or until it is no longer necessary to fulfill the purpose(s) it was collected for, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

 CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California Consumer Privacy Rights, please visit:

STATE OF CALIFORNIA CCPA WEBSITE:    https://www.oag.ca.gov/privacy/ccpa

CCPA FACT SHEET:

https://www.oag.ca.gov/system/files/attachments/press_releases/CCPA%20Fact%20Sheet%20%2800000002%29.pdf

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth below. We will process such requests in accordance with applicable laws.

 SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

Residents of Nevada have the option to opt-out of the sale of their Personal Information to third parties who intend to license or sell it. To exercise this right, contact us with the subject line “Nevada Do Not Sell Request” and include your name and the email address associated with your account. We want to assure you that we do not currently sell any Personal Information as defined in Nevada Revised Statutes Chapter 603A

 CHILDREN’S INFORMATION

If you are under 18 years of age, please do not use or provide any information to or through the Service as it is not intended for children. We do not knowingly collect personal information from minors, so if you become aware that a child has given us their personal details in violation of this Policy, contact us at  support@vetmedics911.com.

 OTHER PROVISIONS

• Telehealth and other Video/Audio Features:

By using the Services, you understand and agree that any video or audio features, such as video or audio visits and communications between you and other users of our Services (including Pet Service Providers), are not confidential or privileged. We may record and store these visits and communications for training and quality control purposes. Additionally, we may disclose these visits and communications for any purpose outlined in Section 3 of our agreement.

• Third-Party Websites/Applications:

Our Services may include links to other websites/applications, and these third-party services may also refer or link to our Services. However, we do not control these sites and cannot be held responsible for their privacy practices or content. We recommend that users read the privacy policies of any website or application they interact with before providing any personal information. Please note that submitting personal data to third-party websites or applications is done at your own risk.

• Updates to our Privacy Policy:

Modifications may be made to this Privacy Policy at any time. We will notify you as mandated by the law. By continuing to use our Services after the new Privacy Policy has taken effect, it will be seen as your acceptance of the revised version. We reserve the right to adjust this Privacy Policy at any time at our own discretion.

• Accessibility:

This Privacy Policy was designed to be accessible to all users, utilizing industry-standard technologies and following the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, you may do so from your web browser or by saving the page as a PDF.

 CONTACT US

If you have any inquiries regarding our privacy practices or this Privacy Policy, or if you would like to exercise the rights stated in this Privacy Policy, please feel free to reach out to us at:

VetMedics Inc.

123 Cherrywood Dr.

Fishkill, NY. 12524

Bus. Phone: 1-845-202-7200
E-mail:  Support@vetmedics911.com